Frequently Asked Questions

No.  All of our treatments work with the water still in the pool.  There is no draining, even after all the stains have gone. 

For most standard-sized pools, our kits are $245.00, including GST and delivery.  For larger pools, more treatment is required, which will cost more, depending on the size of your pool. 

We have a reviews page on our website and also 100’s of reviews on our Facebook page. and on Google.  These reviews cannot be deleted or edited by us. Many of our clients post before and after images of their own pool in these reviews.  

There are 3 main reasons why it is not sold in most pool shops:

1. Almost all pool shops and franchises sign exclusive product supply agreements with their chemical suppliers to get bigger discounts.  This means that they agree to only stock and sell the products that come from their distributor.  This is why all the products at the pool shop carry the same brand.
2. If we did sell through pool shops, then the product cost would be more than double because the pool shop (and the distributors/wholesalers) all add their profit margins onto the price you pay.
3. There is great money to be made for pool shops that suggest acid washing because they make $400 -$800 profit on the acid wash, and they also get to sell you all the start-up chemicals you need when the pool is filled back up.  Why would they suggest us and lose all that money?

You can safely use the pool again after 7 days. Even though our products are safe for swimmers, during the first 7 days, the treatment is working hard to break down the stains.  It is best to stay out of the water during this time as the low pH may be uncomfortable for some swimmers.

At our Strathfield, NSW manufacturing facility, we blend seven active ingredients to create our powerful stain remover. Most pool shop stain removers rely on a single, weak organic acids like citric acid, to remove stains.  Our unique, broad spectrum blend is significantly stronger and works on up to 14 different types of stains. We tackle a broader range of stains, which is why almost all of our clients see great results.  In 2025, 74% of our clients had ALREADY TRIED a retail stain remover before using our product.

The products work on almost every pool surface type (except small inflatable kids’ pools).  It is effective on Pebble Pools, Glass Pebble pools, Quartzon, Beadcrete, Marblesheen, Vinyl Liners, Fibreglass Pools, Expoxy Pools, Tiled Pools, Fluoropolymer Coated Pools, Painted Pools, and Natural Stone Surfaces. We have treated 20,000 pools since 2013.  

We sold our first range of products back in April, 2013 and since then have treated over 20,000 pools all over Australia.  We have since expanded to the United States and Canada.  We have continued to evolve since then as improved chemical technologies have entered the stain removal market.  We are also proud members of SPASA swimming pool association for your peace of mind.

While we recommend keeping pets away from the pool for the first seven days, we’ve had many clients tell us that their pets drank or swam in the treated water right away with no problems. In fact, out of more than 200 clients who have done this, their pets have remained healthy.

We can still help you because we send our kits all over Australia.  In fact, did you know that 94% of our clients use the DIY kit?  In fact, most of our clients use the DIY kit even in areas where we have technicians.  This is because it’s easy to do and comes with easy-to-follow instructions and a video showing you exactly what to do and when.